Questions & Answers
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Shopping Information
How long will it take for my order to be delivered?
We typically deliver orders within 3-7 business days. Delivery times may vary depending on your location and external factors.
Can I track my order?
Yes, once your order is shipped, you will receive an email or SMS with a tracking link so you can follow your package’s progress.
What if I receive a damaged product?
If the package is damaged, mention it in the delivery remarks while signing. For a damaged product, an unboxing video is required for a refund or replacement, as per our policy.
What are the shipping charges?
We offer free shipping on all prepaid orders above ₹499. For orders below ₹499, a flat shipping charge of ₹50 is applied.
Do you offer international shipping?
Currently, we only ship within India. Stay tuned for updates on international shipping options.
Can I change the delivery address after placing an order?
Yes, but changes can only be made before the order is shipped. Once your order is shipped, the address cannot be changed.
Payment Information
What payment methods do you accept?
We accept multiple payment methods, including credit cards, debit cards, net banking, and UPI payments. For customers who prefer cash, we also offer Cash on Delivery (COD) for an additional ₹25 fee. Free shipping is available on orders over ₹499, regardless of the payment method.
Is Cash on Delivery (COD) available?
Yes, we offer COD for orders within India. However, COD is only available for orders below ₹499.
Is online payment secure on your website?
Yes, we use SSL encryption to ensure that all transactions are secure. Your payment information is handled by trusted payment gateways.
Are there any extra fees for COD?
No, there are no additional fees for using COD. However, a flat shipping charge of ₹50 applies to orders below ₹499.
Can I cancel my order after payment?
If your order hasn’t been shipped yet, you can cancel it by contacting our customer support. Once shipped, the order cannot be canceled.
Can I apply multiple discount codes?
No, only one discount code can be applied per order. Make sure to choose the offer that benefits you the most.
Orders and Returns
How do I return or replace an item?
We only accept returns or replacements for damaged products. Claims must be made within 7 days of receiving the item, and an unboxing video is required as proof.
What is your refund policy?
Refunds are processed for damaged products only, provided an unboxing video is submitted. Once approved, the refund will be credited to your original payment method.
What should I do if I receive the wrong product?
In the rare event that you receive the wrong product, please contact our customer support team immediately with your order details and we will assist in resolving the issue.
How do I get a refund?
If your return claim is approved, we will process the refund to your original payment method. Refunds typically take 5-7 business days to reflect in your account.
What if my order doesn’t arrive on time?
If your order doesn’t arrive within the expected time frame, please contact us with your order number and we will investigate the issue with our courier partner.
Do you charge for returns?
We do not charge any fees for returning damaged items. However, returns will only be processed with proof of damage in the form of an unboxing video.