At OneVibe, we are committed to delivering high-quality mobile cases to our customers. However, if you encounter any issues with a damaged product, please refer to our refund and replacement policy below.

Eligibility for Refund or Replacement:

  • Time Frame: Claims for refund or replacement are valid within 7 days of receiving the product.
  • Condition: The product must be damaged during shipping or upon delivery. Normal wear and tear from usage is not covered.
  • Unboxing Video Required: To process a claim, you must provide an unboxing video as evidence, clearly showing the damaged product upon opening.


Important Step Before Accepting the Package:

  • Check the Package Condition: If the package appears visibly damaged, report it to the delivery person in writing before accepting the package. This will ensure proper documentation for further claims.


How to Claim a Refund or Replacement:

  1. Record an Unboxing Video:
    • Record a continuous video from opening the sealed package to discovering the damage. Ensure that:
    • The package is shown unopened.
    • The process of unboxing is clear.
    • The damage on the product is visible.
  2. Submit a Claim:
    • Email support@onevibe.com with:
      • Your order number.
      • The unboxing video.
      • A brief description of the issue.
  3. Review Process:
    • We will review your claim and notify you within 3 business days regarding the status of your request.
  4. Refund or Replacement:
    • Once approved, we will process a replacement or full refund based on your preference.
    • Refunds will be credited back to your original payment method within 5-7 business days.

Important Notes:

  • No Unboxing Video, No Claim: Refunds or replacements cannot be processed without the required unboxing video.
  • Non-Refundable Items: Products damaged due to misuse or mishandling after delivery are not eligible for a refund or replacement.

For any questions or further assistance, please reach out to our support team.

Thank you for choosing OneVibe!